Client Overview
BoxPay Technologies Pvt Ltd is a payment orchestration platform that enables merchants to integrate multiple payment gateways, handle cross-border/local payments, manage recurring subscriptions, reconciliation, hosted or API checkout, smart routing, etc.
Incorporated in October 2022, BoxPay aims to provide a scalable, reliable, and secure payment infrastructure to e-commerce and digital businesses.
Challenge
As BoxPay scaled, several challenges emerged, which made DevOps transformation necessary:
- Frequent deployment delays & rollback issues — due to manual pipelines, inconsistent environments, and insufficient automation.
- Inconsistent infrastructure provisioning — drift between dev, staging, production; hard to replicate bugs in lower environments.
- Capacity & performance concerns — handling increasing transaction volumes and global payment traffic required better scaling and observability.
- Lack of centralized monitoring, logs, and alerting — low visibility into runtime issues, latency, failures across API endpoints, smart routing logic, etc.
- Security & compliance needs — since BoxPay also claims PCI DSS Level 1 certified infrastructure for their checkout solutions, the DevOps pipelines and infrastructure also needed to maintain security hygiene, secrets management, identity & access control, etc.
Approach / Implementation
Cloud Patrons collaborated with BoxPay to design and roll out a DevOps transformation program, structured over ~90 days. Following are the main phases and actions:
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Results
After the implementation, BoxPay was able to realize several measurable improvements:
- Faster deployment cycle — e.g. deployment frequency increased from once every few days to multiple times per day (or fewer manual rollback incidents).
- Reduced lead time for changes (from commit to production).
- Lower failure / rollback incidents because of better testing, staging parity, and safer deployment strategies.
- Improved system reliability & uptime — fewer outages, better fault isolation.
- Better observability — faster detection and resolution of issues; more proactive monitoring.
- Security & compliance assured — secrets management, least privilege, dependency checks, helping maintain their PCI DSS posture without sacrificing agility.
- Scalability — ability to scale to higher transaction volumes, cross-border traffic, smart routing without major rework.
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Cloud Patrons Info Solutions is a prominent support provider, offering a wide spectrum of IT services. Our expertise includes Managed Cloud & Infrastructure Support, PCI DSS Implementation & Certification, and round-the-clock NOC & IT Help Desk services for a global clientele. We excel in delivering 24/7 support through various channels, serving valued customers across the globe in industries such as FinTech, Logistics, and Software. Experience top-tier support outsourcing with us.